Privacy Policy

Holiday Matrix Private Limited (“Holiday Matrix”, “we”, “us”, or “our”) operates the website www.holidaymatrix.co.in and its associated Facebook application (App ID: our Facebook application). This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or connecting via Facebook Login, you agree to the practices described below.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide Directly

• Full name, email address, and phone number submitted via enquiry or booking forms
• Travel preferences, destination interests, and budget details shared during consultations
• Payment and billing information processed through our secure payment partners
• Feedback, reviews, or messages sent to us via email, WhatsApp, or contact forms

b) Information Collected via Facebook Login

• Public profile data (name and profile picture) as permitted by your Facebook privacy settings
• Email address associated with your Facebook account, if permission is granted
• Facebook User ID used solely to authenticate your session

We do not access your Facebook friends list, private messages, posts, or any data beyond what is necessary to provide our travel planning services.

c) Automatically Collected Information

• Browser type, device type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on site, and referring URLs (via Google Analytics or similar tools)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

• To respond to travel enquiries, prepare customised tour itineraries, and confirm bookings
• To authenticate your identity when you log in using Facebook Login
• To send booking confirmations, travel updates, and important service communications
• To send promotional offers, newsletters, or travel deals — only with your consent
• To improve our website performance, user experience, and service offerings
• To comply with applicable legal and regulatory obligations in India
• To prevent fraud and ensure the security of our platform

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We share your information only in the following limited circumstances:

• Travel Suppliers: Airlines, hotels, cruise lines, visa agencies, and ground transport providers — strictly to fulfil your booking
• Payment Processors: Secure, PCI-DSS compliant payment gateways to process transactions
• Service Providers: CRM, email delivery, and analytics tools that help us operate our business, all bound by confidentiality agreements
• Legal Authorities: When required by Indian law, court order, or governmental request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, subject to equivalent privacy protections

4. Data Retention

• Booking and customer records are retained for 7 years as required under Indian accounting and tax regulations
• Marketing preferences and communication histories are retained until you opt out or request deletion
• Facebook Login session tokens are stored only for the duration of your active session and are not retained after logout
• Enquiry form submissions that do not result in a booking are deleted after 2 years

5. Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, access-controlled storage of customer records
• Limited internal access — only authorised staff can view personal data
• Regular security reviews and updates to our systems

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you suspect any unauthorised access to your data, please contact us immediately.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These include:

• Essential Cookies: Required for basic site functionality (e.g., session management)
• Analytics Cookies: Google Analytics to understand how visitors use our site (anonymised data)
• Facebook Pixel: Used to measure ad performance on Facebook/Instagram — governed by Meta's own privacy policy

You can disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

7. Facebook Platform Integration

Holiday Matrix uses the Facebook Login feature to allow users to authenticate on our platform. When you use Facebook Login:

• We only request the minimum permissions needed — your public profile and email address
• We do not post anything to your Facebook profile or timeline without your explicit action
• We do not access data from your Facebook friends or network
• You can revoke Holiday Matrix's access to your Facebook account at any time via Facebook Settings → Security and Login → Apps and Websites
• To request deletion of data collected via Facebook Login, visit our Data Deletion page

8. Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request that we permanently delete your personal data (subject to legal retention obligations)
• Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly
• Portability: Receive your data in a commonly used format upon request

To exercise any of these rights, please write to us at info@holidaymatrix.co.in. We will respond within 30 days.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (airlines, hotels, payment portals, etc.). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions, data access requests, or concerns, please reach out to: